Customer Information:

Payment Details:

All major card providers accepted.

You can choose to pay via debit or credit card using our secure Sage Pay service. Prices shown are inclusive of VAT with VAT also displayed at the checkout.

Delivery Details:

Delivery to UK Mainland only. Standard delivery is 3-5 working days. (Rural locations may exceed 3-5 days). Please note Delivery is an additional charge.

Returns & Exchange Policy:

Arbil do not refund product for change of mind or where incorrect product has been purchased. Credit notes will be granted in change of mind and incorrect product purchases. Exchange only within 14 days of receipt of order. Items for exchange must be in original condition (i.e. unworn and with hangtags) and in the original packaging (i.e. box or bag) to qualify.

For change of mind or incorrect ordering, we ask that the purchaser organise and pay for the return of the item. No refunds will be provided for any incurred return delivery costs.

Arbil strives to ensure all orders reaching customers are in perfect condition. If for some reason there is a problem with your order, please notify us as soon as possible at onlineordering@arbil.co.uk. Please include your order number (which can be found on your invoice), and the problem with your item.

We will work with you closely to ensure we rectify the issue as soon as possible.

Where a product is faulty, consumers are entitled to a refund or exchange, (where available)where product is still covered by the standard warranty period. (warranty period varies dependent on product)

Dealer Information:

Once logged into our website, dealers have the ability to order point of sale material and displays, see stock of products and place orders at ease and with speed, payable either by account or using our sage pay service.

Payment options:

Option 1 –Pay By Account
When choosing to pay by account please note that our administration team will clarify terms of your account and send an order confirmation to confirm that your order has been accepted.

Option 2 –Pay using Sage Pay Service
You can choose to pay via debit or credit card using our Sage Pay service but please be aware that if you currently hold an Arbil account which is over its credit limit or is overdue for payment your order may be held.

Delivery:
Please note; a £10.00 minimum delivery charge is automatically added to orders placed through the website. However, in cases where the delivery charge exceeds the £10.00 stated, additional delivery will be added to the order confirmation and will be invoiced accordingly. In cases where the delivery charge is less than that stated, the carriage will be reduced and credited accordingly.

Arbil's standard delivery turn around on products which are in stock when ordered is three working days, however Arbil endeavour to exceed these expectations.
If you should require goods to be recieved sooner, please call the 4x4 team on 0845 600 4556 who will assist where possible to provide a quicker delivery service.

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