Ordering Information

Payment Details:

All major card providers accepted.

You can choose to pay via debit or credit card using our secure Sage Pay service. Prices shown are inclusive of VAT with VAT also displayed at the checkout.

Delivery Details:

Delivery to UK Mainland only. Standard delivery is 3-5 working days. (Rural locations may exceed 3-5 days).

Please note; Arbil's delivery charge is calculated based on the weight of the items purchased. Any thing over 250kg will not be orderable on-line and will be price on enquiry.

Arbil's standard delivery turn around on products which are in stock when ordered is three working days, however Arbil endeavour to exceed these expectations.
If you should require goods to be received sooner, please call the Arbil Lifting team on 0845 600 8007 who will assist where possible to provide a quicker delivery service.

Returns & Exchange Policy:

Arbil do not refund product for change of mind or where incorrect product has been purchased. Credit notes will be granted in change of mind and incorrect product purchases. Exchange only within 14 days of receipt of order. Items for exchange must be in original condition and in the original packaging to qualify.

For change of mind or incorrect ordering, we ask that the purchaser organise and pay for the return of the item. No refunds will be provided for any incurred return delivery costs.

Arbil strives to ensure all orders reaching customers are in perfect condition. If for some reason there is a problem with your order, please notify us as soon as possible at onlineordering@arbil.co.uk. Please include your order number (which can be found on your invoice), and the problem with your item.

We will work with you closely to ensure we rectify the issue as soon as possible.

Where a product is faulty, consumers are entitled to a refund or exchange, (where available)where product is still covered by the standard warranty period. (warranty period varies dependent on product).



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