29 May 2014
With only 4 accredited Permaquip service centres throughout the UK; Arbil’s recent award means Arbil can now boast holding 3 of the 4 accredited centres outside of Permaquip as its own.
Permaquip has an over 50 year history in the design and manufacture of innovative rail maintenance equipment, so when it came to finding a service centre provider, Permaquip needed to ensure it was an organisation with the same ethos in quality, industry knowledge and customer service as its own. Marcus Taylor, Commercial Sales and Service Manager at Arbil, explains the background to the status award,
“We have been stocking and supplying Permaquip products and offering a service solution for a number of years now. This familiarity with the products and our own longstanding within the rail industry stood us in good stead to be awarded the accreditation.’ Taylor continues,
‘We have always used genuine Permaquip parts and consumables when servicing the products that have come into us, with the Permaquip Ironman and Stressor being some of the most popular lines, in fact the Stressor that Permaquip manufactures and we service, is the only product of its kind to be authorised by Network Rail.”
The longstanding relationship between the two, along with Arbil’s over 50 year’s experience in both rail service and sales were key contributors to the accreditation award. Jeremy Gamble, Managing Director at Permaquip adds,
“We have always been impressed by Arbil’s substantial and sophisticated range of testing equipment, which is unrivalled by most others in the industry. Each piece of equipment that enters Arbil’s service department is taken through a rigorous procedure of complete strip down, chemical clean, repair, re-spray, test and certification, all in accordance with ISO9001, matching our own accreditation standards.’ Gamble continues,
‘The new accreditation means users who have purchased our products have a variety of service centres to choose from; with Arbil providing 3, one in each Stourbridge, Coventry and Bristol. The multiple accredited centres that Arbil provides ensure quick lead times, whilst also maintaining the highest standards. As Arbil is also the manufacturer of the Zwicky™ line of track jacks, we know they share our passions about the importance of only using genuine parts when servicing and repairing.”
As one of the largest providers in terms of aftersales services, Arbil can offer its customers some of the most competitive prices in the market. To find out more around what Arbil can offer simply contact a member of Arbil’s Permaquip Service Team on: 0845 600 4332.