Terms & Conditions

Website Terms and Conditions of Supply

This page (together with the documents referred to on it) inform you of the terms and conditions which we apply to any of the products("Products") listed on our website www.arbil.co.uk ("oursite"). Please read these terms and conditions carefully to ensure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Information about Us

We operate the websites www.arbil.co.ukwww.arbil.co.uk/4x4/ and www.arbil.co.uk/lifting/ We are Arbil Limited, a company registered in England and Wales under company number 01406906 and with our registered office and main trading address at Providence Street, Lye, Stourbridge, West Midlands, DY9 8HS. Our VAT number is GB 333 100421.

Your Status

By placing an order through our site, you warrant that:

you are legally capable of entering into binding contracts;and

you are at least 18 years old.

How the Contract is formed between You and Us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further e-mail that confirms when the Product will be dispatched ("Order Acknowledgement"). The contract between us ("Contract") will only be formed when we send you the Order Acknowledgement.

The Contract will relate only to those Products whose dispatch we have confirmed in the Order Acknowledgement. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Order Acknowledgement.

Our Status

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any guarantees against products you purchase from third party sellers through our site, or from companies to whose website we have provided a link to on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.This DISCLAIMER does not affect any statutory rights which you may have against the third party seller.

Consumer Rights

If you are contracting as a consumer, you may cancel a contract at any time within fourteen working days, beginning on the receipt of the order.

To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a Contract for the supply of any Products which are not on our standard product list and which have been made or sourced ‘to order’.

Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Order Acknowledgement.This provision does not affect your other statutory rights as a consumer.

Availability and Delivery

Your order will be fulfilled by the delivery date set out inthe Order Acknowledgement or, if no delivery date is specified, then within 30days of the date of the Order Acknowledgement, unless there are exceptional circumstances.

Risk and Title

The Products will be your responsibility from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Price and payment

The price of the Products and our delivery charges will be as quoted on our site, except in cases of obvious error.

Product prices [include VAT. However, if the rate of VATchanges between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect].

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Order Acknowledgement.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on oursite, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

If the pricing error is obvious and unmistakeable, we do not have to provide the Products to you at the incorrect (lower) price.

Unless a credit account has been separately agreed and opened with us, payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard, Solo, Switch and Maestro cards.

Our website use’s Sage Pay for automated payments by credit and debit card.  By using this service you are agreeing to Sage pay terms and conditions.

If payment is opted through Sage Pay, but the customer account is currently overdue or over the stated and agreed credit limit the order may be held until the account is resolved.

Our Refunds Policy

If you return a Product to us:

because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process a credit note to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will credit the price of the Product in full. However,you will be responsible for the cost of returning the item to us. We will not refund delivery charges for change of mind or incorrectly ordered products.

because you consider that the Product is defective. On return we will examine the returned Product and, if we agree that the Product is defective, will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

Our Liability

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

loss of income or revenue;

loss of business;

loss of profits;

loss of anticipated savings;

loss of data; or

waste of management or office time.

Nothing in this agreement excludes or limits our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

any breach of the obligations implied by section 12 of theSale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act1982;

defective products under the Consumer Protection Act 1987;or

any other matter for which it would be illegal for us toexclude or attempt to exclude our liability.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to Arbil Limited at onlineordering@arbil.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter,that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Transfer of Rights and Obligations

The contract between you and us is binding on you and us and on our respective successors and assignees.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

Events outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening,omission or accident beyond our reasonable control and includes in particular(without limitation) the following:

strikes, lock-outs or other industrial action;

civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation  for war;

fire, explosion, storm, flood, earthquake, subsidence,epidemic or other natural disaster;

impossibility of the use of railways, shipping, aircraft,motor transport or other means of public or private transport;

impossibility of the use of public or private telecommunications networks;

the acts, decrees, legislation, regulations or restrictionsof any government; and

pandemic or epidemic.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract orany of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.


If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extentonly, be severed from the remaining terms, which will continue to be valid tothe fullest extent permitted by law.

Entire Agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is notset out in these terms and conditions or the documents referred to in them.

Each of us agrees that our only liability in respect ofthose representations and warranties that are set out in this agreement(whether made innocently or negligently) will be for breach of contract.

Nothing in this clause limits or excludes any liability for fraud.

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these terms andconditions from time to time.

You will be subject to the policies and terms and conditionsin force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law orgovernmental authority (in which case it will apply to orders previously placedby you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Acknowledgement (in which case we have the right to assume that you have accepted the change to the terms andconditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subjectmatter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connectionwith such Contracts or their formation (including non-contractual disputes orclaims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Third Party Rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under theContracts (Rights of Third Parties) Act 1999.

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